It is observed that many customer representatives lose their confidence at the time of confessing an issue that is out of their control. That result can come as inefficient answers to resolve the particular problem. If you are new to providing chat support services for solar then do not panic in such situations. Try to be resolute when something gets out of your control. Gain the trust of the client to convince them that you will find the best solution for their problem. Do you agree with the discussion?